As a ForeverCare Member, you have the right to:
- Get information about ForeverCare, the services ForeverCare provides, doctors and other healthcare providers giving you care, and your rights and responsibilities as a ForeverCare member.
- Be treated with respect and recognition of dignity and right for privacy when receiving healthcare.
- Work with your doctor or other healthcare providers in making choices about your healthcare and to express preferences about future treatment choices.
- Have discussions with your doctor or other healthcare provider, in a manner that you understand, about appropriate or medically necessary treatment for your condition. This includes treatment options, risks of treatment, alternative therapies, and consultations or tests that may be self-administered, regardless of cost or coverage.
- Receive your benefits as an eligible and qualified individual without discrimination based on race, color, national origin, religious creed, sex, sexual orientation, gender identity, disability, English proficiency or age.
- Pick your own doctor from ForeverCare’s network of doctors.
- Refuse treatment in general or refuse care from certain doctors.
- File a complaint or grievance about ForeverCare or the care it provides.
- Make recommendations regarding ForeverCare’s member rights and responsibilities policies.
- Request a fair hearing from the Department of Human Services.
- Prepare a Living Will and/or an Advance Directive.
- See or have your medical record copied, within Federal and State laws. Also to request that your medical record be changed or corrected within Federal laws.
- Have your medical records kept private and confidential.
- Get information regarding cost of care.
- Upon receipt of your authorization, receive ForeverCare electronic communications.
As a ForeverCare member, you have a responsibility to:
- Give information to your doctor, other healthcare provider, or ForeverCare so they can provide care to you.
- Follow the instructions and treatment plan that you agreed on with your doctor or other healthcare provider.
- Provide consent to healthcare providers and ForeverCare to help them manage your care, to improve your health or for research.
- Understand your health problems. As much as you can, take part in making a plan for treatment goals with your doctor or other healthcare providers.
- See the doctor you picked on a regular basis.
- Treat the people giving you medical care with the same respect and kindness you expect for yourself.