Member Rights and Responsibilities

Member Rights

As a ForeverCare Member, you have the right to:

  1. Get information about ForeverCare, the services ForeverCare provides, doctors and other healthcare providers giving you care, and your rights and responsibilities as a ForeverCare member.
  2. Be treated with respect and recognition of dignity and right for privacy when receiving healthcare.
  3. Work with your doctor or other healthcare providers in making choices about your healthcare and to express preferences about future treatment choices.
  4. Have discussions with your doctor or other healthcare provider, in a manner that you understand, about appropriate or medically necessary treatment for your condition. This includes treatment options, risks of treatment, alternative therapies, and consultations or tests that may be self-administered, regardless of cost or coverage.
  5. Receive your benefits as an eligible and qualified individual without discrimination based on race, color, national origin, religious creed, sex, sexual orientation, gender identity, disability, English proficiency or age.
  6. Pick your own doctor from ForeverCare’s network of doctors.
  7. Refuse treatment in general or refuse care from certain doctors.
  8. File a complaint or grievance about ForeverCare or the care it provides.
  9. Make recommendations regarding ForeverCare’s member rights and responsibilities policies.
  10. Request a fair hearing from the Department of Human Services.
  11. Prepare a Living Will and/or an Advance Directive.
  12. See or have your medical record copied, within Federal and State laws. Also to request that your medical record be changed or corrected within Federal laws.
  13. Have your medical records kept private and confidential.
  14. Get information regarding cost of care.
  15. Upon receipt of your authorization, receive ForeverCare electronic communications.

Member Responsibilities

As a ForeverCare member, you have a responsibility to:

  1. Give information to your doctor, other healthcare provider, or ForeverCare so they can provide care to you.
  2. Follow the instructions and treatment plan that you agreed on with your doctor or other healthcare provider.
  3. Provide consent to healthcare providers and ForeverCare to help them manage your care, to improve your health or for research.
  4. Understand your health problems. As much as you can, take part in making a plan for treatment goals with your doctor or other healthcare providers.
  5. See the doctor you picked on a regular basis.
  6. Treat the people giving you medical care with the same respect and kindness you expect for yourself.


Give us a call at 1-855-544-8744 for more information or you can email us.

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