If a provider or ForeverCare does something that you are unhappy about or do not agree
with, you can tell ForeverCare. This web page describes what you can do and what will happen.
A grievance is when you tell us you are unhappy with ForeverCare or your provider.
Some things you may file a grievance about:
There are several ways you can file a grievnace.
You must file a grievance within 45 days of the action or incident.
After you file your grievance, you will get a letter from ForeverCare telling you that we got your grievance..
You may ask ForeverCare to see any relevant information we have about your grievance. You may also send information that may help with your grievance to ForeverCare. A decision letter will be mailed to you within 30 days. This letter will tell you about the review of your grievance.
If you do not agree with our grievance decision, you have the right to appeal to the state. The review will be done by the Department of Human Services.
You must send your request for a state review in writing to:
A decision letter will be sent to you after the decision is made. This letter will tell you all the reason(s) for the decision.
If you need help filing your grievance, a staff member of ForeverCare will help you. You do not have to pay for the help of a staff member. This staff member will not have been involved in any decision about your grievance.
You may also have a family member, friend, lawyer or other person help you file your complaint or grievance. For legal assistance you can contact your local legal aid office at 1-800-952-9243. At any time during the grievance process, you can have someone you know represent you or act on your behalf. If you want someone to represent or act for you, send the person’s name and contact information to ForeverCare in writing.
You or the person you choose to represent you may ask ForeverCare to see any relevant information we have about your grievance.
Persons whose primary language is not English, if you ask for language interpreter services, ForeverCare will provide the services at no cost to you.